Hotel Naam – Global Privacy Policy
At Hotel Naam, its affiliates and subsidiaries (hereinafter collectively referred to as “we” or “us” or “our”), we endeavour to provide our guests outstanding services and experiences in our hotels. We value your business and your faith in us in delivering you a superior level of service.
We recognise that privacy is important to our guests, and hence our Global Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotels, restaurants, bars, spas, etc. (“the Services”) and our website, mobile applications, or other online products and services or when you fill up a form and become member of our loyalty programmes (“the Site”). We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.
You will be asked to consent to the terms of this Privacy Policy when making or confirming a reservation, joining our loyalty programmes, registering for events or promotions or otherwise corresponding with us via the Site or otherwise where required under applicable law.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact info@hotelnaam.com in writing.
LAWFUL BASIS FOR PROCESSING
We may process your information because:
We have a contract with you
You would have given us express permission to do so
We must have provided services to you after you have purchased something from us
We must have provided services to you because you have taken one of our offers
To comply with the law.
TYPES OF PERSONAL DATA WE COLLECT
Information you provide to us: we collect personal data (including where applicable sensitive personal data) you provide directly to us. This may include the following:
personal and business information like your full name, date of birth, marital status, name of spouse, date of anniversary, address, contact information, etc.
passport and visa information;
identification document and/or address proof that you provide, viz. passport, driving licence, Aadhar card, etc.;
guest stay information, including our hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, your service preferences, telephone numbers dialled, email id, faxes, telephone and other messages received;
your credit card, mobile payment and other payment details;
your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation;
any information necessary to fulfil special requests (for example, leisure, travel and guest preferences, food allergies and/or medical information);
your reviews, feedback and opinions about our hotels, resorts, programmes and services;
information collected through the use of closed-circuit television systems and other security systems;
photographs; and
any other personal data you choose to provide to us.
SHOULD YOU WANT TO OPT OUT
If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with our hotel news and latest information on services and receive such marketing materials, please send an email to info@hotelnaam.com
However, such withholding of information or withdrawal of consent may result in us not being able to provide services and facilities.